FAQ's

Frequently Asked Questions:

 

Terms and Conditions:

Please refer to the 'Terms and Conditions' tab for further information, please take the time to read this as it contains important information

Shop Address & Contact Details:

  • Jaspers Miniatures, 12 Angel Hill, Tiverton, Devon, EX16 6PE
  • Telephone number: 0779 161 2423
  • Email: contact@jaspersminiatures.co.uk or mandy.longmire@virgin.net  

 Shop Opening Times:

  •  Please see ‘Shop Opening Hours’ tab

 Acceptable Forms of Payment:

  • Online – paypal only - sorry I cannot accept card payments through the website.
  • Shop – Debit/credit card Payments & Cash

 Gift Certificates:

  • These can be purchased in the shop and can only be used in the shop
  • They are available in £1.00, £2.00, £5.00, £10.00, £15.00, £20.00 and £30.00
  • There is no time limit on the gift certificates

 Do I have an Ebay shop:

  • Yes I do and you can either search by shop name of Jaspers Miniatures or by my username Spacemop
  • Feel free to view my feedback on Ebay to give you the confidence to purchase from me
  • As of 11 February 2017 I have 100% feedback left from 6,435 ebayers.

 Stockists:

  • I source products from the major suppliers and from artisans
  • Some of the products are mass produced or handmade/handcrafted
  • If you wish to know where a particular product comes from please ask
  • Unfortunately due to the varied stock I have, I am unable to produce a catalogue

Scale:

  • I mainly specialise in 1:12th Scale
  • 1:12th Scale – 1 Inch = 1 Foot - For example a 6ft door would be 6 inch tall in scale
  • And Occasionally I do have 1:24th Scale in stock
  • 1:24th Scale – half the size of a 1:12th Scale - For example a 6ft door would be 3 inch tall in scale

Suitable Age Range:

  • Please note that unless stated the items sold online or in the shop are unsuitable for children under the age of 14 years, they are intended for the adult collector only. They are not suitable or intended for children. Because of the nature of the products they can pose a risk of choking or harm to a child under the age of 14 years.

 Postage and Packaging:

Within UK Mainland:

  • £3.50 for orders up to £29.99 
  • £4.60 Recorded Delivery
  • Orders over £30.00 will be posted free of charge 

Within Europe:

  • £8.50 for orders up to £74.99 
  • £13.00 International Signed For
  • Orders over £75.00 will be posted free of charge 

Within USA, Canada, Australia and New Zealand:

  • £14.50 for orders up to £99.99 
  • £18.50 International Signed For
  • Orders over £100.00 will be posted free of charge 
  •  Please Note: Dolls Houses & Kits are collection only from the shop
  • Orders where possible will be dispatched the same day/next day if cleared funds are received by 12pm, therefore, your order will be posted the following day. Regarding weekends, orders will be dispatched on the Monday and if over a holiday period then it will be the following working day
  • Orders being sent out of the UK will take longer to arrive at the destination
  • Please allow extra time over holiday periods or bad weather conditions
  • Please note that some of the items listed online or in the shop may not be in its original packaging due to the fact the packaging supplied might not be sturdy enough for posting or  because the product has been handmade/handcrafted and therefore no packaging was supplied. Rest assured your purchase will be well packaged
  •  If the shopping cart is switched off, this maybe because I am on holiday
  • Please refer to the 'Terms and Conditions' tab for further information with regards to postage and packaging

 Purchases and Returns:

  • Please refer to the 'Terms and Conditions' tab for further information with regards to Purchases and Returns

Cancelling an order/Changing your mind/Refunds/Damages/Faults:

  • Please refer to the 'Terms and Conditions' tab for further information with regards to cancelling an order, changing your mind, refunds, damages, and faults

About Jaspers Miniatures:

  • Jaspers Miniatures started trading as from 17th August 2009 and is owned and run independently by myself

 

Suitability of the product(s)

All items shown and sold on this website are collectables, they are NOT toys and therefore only suitable for those over the age of 14 as they do not include CE marks and because of the nature of the products they can pose a risk of chocking or harm to a child under the age of 14 years.

From time to time I may have product(s) available for children over the age of 3 years old. These will be listed under the category of ‘Junior Collection CE’ this means they include the CE marks.

The items shown and sold on this website are for miniature dolls houses and craft projects.

They are not real size products. 

 

 

 

 

 

 

 

 

 

 

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