Terms and Conditions

 Website usage Terms and Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Jaspers Miniatures' relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term 'Jaspers Miniatures' or 'us' or 'we' refers to the owner of the website whose registered office is 12 Angel Hill, Tiverton, Devon, EX16 6PE, United Kingdom.

The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice. 
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us and our hosts at Create.net. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s)
  • You may create links to this website from another website or document with Jaspers Miniatures’ prior written consent.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
  • The information contained in this website is for general information purposes only. The information is provided by Jaspers Miniatures and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the website or the information, products, services or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
  • In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
  • Every effort is made to keep the website up and running smoothly. However, Jaspers Miniatures takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control. Our host Create.net can be found on the link in each footer of each page.
  • We reserve the right to withdraw any promotional codes at any given time. Certain criteria may be necessary to use particular codes, and if you do not meet these, then we will contact you to resolve any issues created. This may mean your order will be held until outstanding invoices are paid.
  • We reserve the right to alter the price and or the description of any product, and any details on this website without prior notice.

 Business privacy policy

This privacy policy sets out how Jaspers Miniatures uses and protects any information that you give Jaspers Miniatures when you use this website.

Jaspers Miniatures is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Jaspers Miniatures may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 11 July 2011.

What we collect

We may collect the following information:

  • Customers name when provided
  • Customer contact information including email address and delivery address
  • Demographic information such as postcode
  • Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails (newsletters)about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • We do NOT share your information with any third parties.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure,we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes if one is available.
  • By purchasing, you are considered to agree to receive our newsletters. You may opt out at any time by contacting us.
  • We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting.
  • You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to contact@jaspersminiatures.co.uk.
  • If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

International Shipping (Non UK)

Please note that you are resonsible for shipping costs. We cannot be responsible for any tariffs, customs restrictions, or other regulations that apply in countries outside the UK. We encourage you to speak with your customs office if you have any questions. You are responsible for any duties or taxes that may apply to the shipment of any products to your country. By law, we are obligated to report the exact amount of the sale on the Customs form (C22). As a customer, you are responsible to comply with International, National or local laws regulating importation of products that you may purchase. It is entirely your responsibility to NOT order items that are illegal to import into your country. There is usually not an importation problem, but occasionally they occur. The risk is yours.

(Please do not purchase adhesives, resin products, battery operated items if they are to be posted outside of the United Kingdom as we are not permitted to mail them). 

If I receive an order that contains any of the products mentioned above, we will contact you to advise you accordingly.

You will be responsible for the entire package cost if it is seized and we do not get it back. 

If for any reason the package is seized by Customs Officials, we will not issue you a refund unless all products are returned to us in their original condition. If the package is returned to us by Customs Officials, you are still responsible for any shipping charges. 

If an order is refused delivery by customs due to unauthorised ingredients or contents, Jaspers Miniatures is not to be held responsible for any losses or costs incurred by the customer. If the shipment is abandoned the customer will not receive a refund or credit of any kind. If in any case we received a return of any shipment refused by customs authorities of any country Jaspers Miniatures will credit the customer for the value of the unopened and un-tampered products purchased. No refund on shipping charges incurred for the return of the shipment or shipping charges sending the product.

Once the order has been shipped, you are responsible for paying for the order, plus shipping costs.

By ordering, you agree to be bound by these terms.

Customers orders are shipped by Royal Mail or Parcelforce for all overseas customers. Charges are based on destination. Customers are responsible for all exported content. It is the consumers responsibility to know the laws and regulations for importing products to their country. Customers are responsible for any losses Jaspers Miniatures does not guarantee successful delivery due to import/export laws and regulations that the consumer is responsible for. It is the consumers’ sole responsibility to only order what is legal for sale in their country.

Receiver is responsible for any and all duty and/or VAT. Proof of postage is always obtained, and ay be shown to you in case of a dispute.

Jaspers Miniatures cannot provide tracking information unless you have opted for an insured postage option. Tracking is limited to whichever service is paid for.

Please refer to the ‘FAQ’s tab with regards to postal costs

For UK customers

We attempt to despatch your parcel same day or within a two days of payment. We do not usually post on Saturdays or the day before a bank holiday and obviously we do not post on bank holidays or Sundays.

Note that Royal Mail delivery times are only guidelines. We are unable to investigate delayed UK deliveries for 21 days, at which time we will also send out a replacement/or refund your money in full, if your parcel is urgent and cannot take the chance of being delayed then we recommend requesting a timed delivery service for which an extra fee will be payable, please contact us if this is your preference.

If the Royal Mail attempt to deliver and you are not in they will leave a calling card, it is your responsibility to then ring the number on the card and get your parcel re-delivered or go and collect it from the sorting office. Also please be aware that for recorded deliveries that are uncollected the Royal Mail will return them to us after 1 week. Once returned we will refund the price of the goods, but the original postage paid will not be refunded, obviously we cannot get the postage back from the Royal Mail if they have tried to deliver the parcel.

Please be aware that at busy times especially around Christmas and bank holidays your order may take longer to arrive, this would also apply in bad weather conditions and similarly if the postal service is on strike.

Proof of postage is always obtained, and ay be shown to you in case of a dispute.

Jaspers Miniatures cannot provide tracking information unless you have opted for an insured postage option. Tracking is limited to whichever service is paid for.

Once the order has been shipped, you are responsible for paying for the order, plus shipping costs.

Please refer to the ‘FAQ’s tab with regards to postal costs

By ordering, you agree to be bound by these terms.

Payment

Please note that we do NOT take credit/debit card information from you directly. All transactions are administered by Paypal. They are the only ones to see your card details, we have no access to them whatsoever.

Once you have paid for your order we receive notification from Paypal by the way of an email advising us of your order content, delivery details and the total amount paid and nothing else.

Paypal is a secure gateway. This protects both us, as a seller and you, as the buyer.

If you have any queries with regards to payment please do not hesitate to contact us at contact@jaspersminiatures.co.uk or by calling 0779 161 2423

Packaging:

Please note that some of the items listed online or in the shop may not be in its original packaging, this is due to it being on display in the glass cabinets or merely the fact that the packaging is not of standard to be using for postal purposes.

But rest assured your purchase will be well packaged.

If your order requires being boxed, then don’t be surprised if it turns up in an unexpected box, but the rest of the packaging used is new.

Damages/faulty:

If the item received is damaged or faulty please contact us either by emailing us by visiting the ‘Contact us’ tab on this website or by emailing contact@jaspersminiatures.co.uk or alternatively please call us on 0779 161 2423

We may be able to send a replacement without the original item(s) being returned. We will ask for photographic evidence to pass on to our suppliers to notify them of a fault with their product. If the packaging is damaged, please provide photographic evidence as this will aid any claims we may need to make to Royal Mail.

If the product is damaged or faulty on receipt and I am unable to replace the item(s) a full refund including postage and packaging will be given to you via Paypal.

Order Cancellation:

If you have changed your mind the item(s) must be returned within 28 Days, be in their original packaging, unused and undamaged and deemed saleable. We reserve the right to not refund returns if they do not meet the returns criteria. Refunds do not include postage and packaging costs.

UK and EU customers are covered by UK Distance Selling Regulations – the ability to return any order for a full refund including any postage and packaging originally charged if the entire order is returned within 7 days of receipt. Please note that return postage is still the customer’s responsibility. We recommend using a tracked service for returns. We cannot process a refund on an item we do not receive back.

If you need to return an item/items please contact us at by visiting the ‘Contact us’ tab on this website or by emailing contact@jaspersminiatures.co.uk or alternatively please call us on 0779 161 2423 and await further instructions.

Changing an order/cancellation:

If you wish to cancel or alter your order please contact us immediately, if your order is still being processed, we may be able to change or cancel your order. If it has been dispatched, we regret we will not be able to amend your order. You will need to place a new order if you have forgotten something, or follow the return procedures if you no longer require the product(s). return policies will apply.

Refunds

Any refunds made will be paid back via Paypal and within 3 days of being in receipt of the returned items(s) or being notified of a faulty/damaged item.

Usually payment is refunded immediately but on occasions if we are unable to collect the parcel from the sorting office as their opening times are mornings only. Then we might not be able to refund you immediately. We will keep you updated on the progress of your refund.

Suitability of the product(s)

All items shown and sold on this website are collectables, they are NOT toys and therefore only suitable for those over the age of 14 as they do not include CE marks and because of the nature of the products they can pose a risk of chocking or harm to a child under the age of 14 years.

From time to time I may have product(s) available for children over the age of 3 years old. These will be listed under the category of ‘Junior Collection CE’ this means they include the CE marks.

The items shown and sold on this website are for miniature dolls houses and craft projects.

They are not real size products. 

By reading this and ordering from this site you are acknowledging that you have read and agreed to these terms.

Kind Regards

Jaspers Miniatures

Copyright © 2009 – 2017 Jaspersminiatures.co.uk